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Privacy

Privacy policy

Scope
This Privacy Policy applies to all U.S. operations of Charles Moving and Storage Inc.

Information Covered
This policy applies to all non-public, personal information that may be used to identify you, as our customer or potential customer or your family member (“Personal Information”), that is obtained by us in connection with providing a product or service to you as part of our U.S. operations.

Collection of Personal Information

We rely on many sources of information to understand and meet our customers’ and potential customers’ needs and to fulfill our business objectives, including Personal Information that may be collected by Charles Moving and Storage or our estimators or other representatives or third-party companies authorized to act on our behalf (“Representatives”). These sources may include:

 

• Information you provide to us or to our Representatives in person or on the telephone;
• Information provided when you visit our Web sites or communicate with us by email;
• Information that you may supply to us in written or electronic surveys;
• Information about your past transactions with Charles Moving and Storage inc;
• Information from consumer reporting agencies; or
• Information from anyone that you have authorized to provide such information to us.

This information may include your name, street and email address, phone number, and may also include financial information, such as credit card or other bank account data. In the case of moving and storage services, this information may also include your origin address and destination address, details about the nature of the goods being shipped, and the names and contact information for other persons involved in the shipment or authorized to provide direction on your behalf.

We do not knowingly collect Personal Information on our Web sites directly from children and will destroy such information if we become aware that a child has disclosed such information to us without proper parental consent.

What We Do With Your Personal Information

• Provide Services. We may use the Personal Information that you provide in order to respond to a request for an estimate; furnish a product or service to you; respond to your email or other inquiry; to help improve our services; or to send to you updates or notices about our products and services that we think may be of interest to you. In order to provide you with the full range of services you request from us, it may be necessary for us to share Personal Information among Charles Moving and Storage Inc or with our Representatives, or other companies that we have engaged to provide services on our behalf. It is important to note that we do not share Personal Information with other companies solely for the purpose of marketing their products or services to you, unless you specifically consent in advance.
• Conduct Surveys. From time to time, we may use survey forms to better understand our customers’ needs, to evaluate our services, and to create products and services that respond to their interests. Customers may opt out of participating in these surveys. Charles Moving and Storage Inc will not disclose survey response information outside of Charles Moving and Storage Inc without specific consent, other than to our survey vendor(s) who assist us in collecting and analyzing such information or to our Representatives or other authorized service providers, solely for the purpose of improving our products and services.
• Comply With Legal Processes. There are situations where we may disclose to third parties the Personal Information we collect as permitted or required by law. This may include disclosure to government entities, courts or other entities, such as in response to subpoenas or other legal or regulatory processes, or to protect against fraud.
• Other Business Interests. We may also combine your Personal Information with other consumers’ Personal Information or other publicly available information to help us satisfy our legitimate business interests, such as performing trend analysis or market studies; identify consumer preferences or interests; set prices; perform billing functions; establish credit; or comply with government regulations. We may also share anonymized data, such as statistical or demographic information in aggregate form, with third parties for research or marketing purposes. However, this anonymized data will not contain your individually identifiable Personal Information.
• Credit Reporting Agencies. We may report information about your account(s) to credit bureaus and/or consumer reporting agencies. Late payments, missed payments, or other defaults on your account(s) may be reflected in your credit report and/or consumer report.

How We Protect Your Personal Information

We use reasonable measures to safeguard the security and integrity of your Personal Information through procedures and technology designed for that purpose. For example:

• We maintain physical, electronic, and procedural safeguards to protect your Personal Information.
• We regularly assess security standards and procedures to protect against unauthorized access to Personal Information.
• All employees and Representatives of Charles Moving and Storage Inc are required to abide by our privacy policies.
• We maintain Personal Information only as long as needed for legitimate business purposes, or as required by contractual or legal requirements.
• We dispose of Personal Information in accordance with our Records Retention Policy.
• We limit access to Personal Information about you to those employees and representatives who need to know that information to provide our products and services to you.

Cookies and Internet-Related Information

A cookie is a small text file that a Web site can send to a user’s browser for storage on the hard drive. Most browsers are initially set to accept cookies but users may be able to change the setting to refuse cookies, or be alerted when cookies are being sent. Please check the “Help” menu on your Internet browser for more information, or check with your browser provider.

Each computer that connects to the Internet is assigned a unique number (IP address) for identification purposes. The Web servers for Charles Moving and Storage Inc, use an extended log file format which captures the date and time of visit; referring address (location from which a visitor comes to our site); type of Internet browser; and visitor’s IP address. This log file does not capture a visitor’s email address.
Cookies may be used by Charles Moving and Storage Inc, to (i) allow us to personalize information for certain segments of our customer base, (ii) allow us to associate individual customers with their information profiles, (iii) keep track of and administer user status, preferences, business information and other information provided by a user, (iv) for security purposes, (v) to understand visitor usage of Charles Moving and Storage Inc, Web sites on an anonymous basis, and (vi) to evaluate the effectiveness of certain of our advertising efforts.
Other Internet sites you visit hosted by third-party businesses, including those linked to Charles Moving and Storage Inc websites, may have their own privacy policies or no policy at all. Other websites may use Personal Information differently than we do, and Charles Moving and Storage Inc are not responsible or liable for the independent privacy policies of those third-party sites. The inclusion of any link does not necessarily imply that Charles Moving and Storage Inc endorse the third party company, its Internet site, or any products or services that it may promote or sell.
When you leave one of our sites to visit one of those sites, the information transferred to the third party may include the referring address, which discloses the fact that you came from our website. This practice allows the third party to monitor its own Internet traffic.

 

Updates
This Privacy Policy was last updated as of January 28, 2011. Your continued use of this site signifies your assent to this Privacy Policy. Charles Moving and Storage Inc, reserve the right to change this Privacy Policy at any time by posting the revised policy on our Web sites.